Top100Go information
Refund Policy
We explain refund decisions clearly and do not limit rights that cannot be waived under applicable law.
Eligible requests
Contact us promptly for duplicate charges, technical errors, unauthorized payments, a service that was not supplied, or another reason protected by applicable law.
Ranking visibility already supplied
Because publication and ranking visibility may begin immediately after payment, a change of mind may not qualify for a refund once the service has been supplied, except where mandatory law provides otherwise.
How to request
Email contact@top100go.com with the payment date, amount, entry link and reason. Never send a full card number or card security code.
Review
We may request reasonable information to locate the transaction, confirm authority and prevent fraud. We aim to acknowledge requests promptly and communicate the outcome in writing.
Approved refunds
Approved refunds are returned to the original payment method through Stripe. Bank processing times are outside Top100Go's control.
Ranking effect
A refunded or reversed contribution is deducted from the entry total and may change its position or tier.
Chargebacks
Please contact support first where practical. This does not restrict your right to contact your bank or card issuer.
Last updated: 17 September 2026